|
|
<h2>Frequently Asked Questions</h2>
<h2>Frequently Asked Questions</h2>
Frequently Asked Questions
Q: How long does it take for an order to be processed?
A: Orders placed by noon PST are normally processed and shipped within approximately 1 business day from the date the order was placed.
Q: What comapny do you use to ship out orders?
A: We use UPS to ship orders. Packages shipped using UPS are trackable and insured. If your parcel is not delivered as promised, we can
issue a replacement or refund to you. Unfortunately, UPS does not service P.O. Box or APO addresses.
Q: What type of shipping do you offer?
A: We offer Standard and Express delivery. Please take order processing time into account when selecting a shipping method.
Q: Will you send item as gift or declare a lower value so I can avoid paying for tax & duties when shippment arrive?
A: No. Buyers are fully responsible for complying with their country's laws, customs regulations, taxes, and duties. OSO Design House will not
accept returns resulting from a recipient's refusal to pay any of these fees. OSO Design House is not responsible for packages delayed or
detained in Customs.
Q: How much is shipping cost generally?
A: Shipping charge will vary depending on the weight and size of the package. If you wish to check your shipping charges before making a
purchase, add items to your cart and click the “check out” button.
Q: What is your policy on returns, refunds and exchange?
A: Because of the nature of our products, we can only offer customers with defective merchandise the option of an exchange if the item
purchased is still available. All other returns and refunds will be handled on a case by case basis. Please contact us at toll free 1-877-303-
0518 prior to sending your return.
Q: Can I cancled an order before it has been shipped?
A: Yes, you can by calling us toll free at 1-877-303-0518. Please note that you will be charged a $15 USD cancellation fee. You will then
receive receipts for this fee and the canceled order via email.
Q: What is your return policy for defective item?
A: Most of the figures we sell are collectible, made in limited runs and are often hand-painted or assembled. Slight imperfections are typical
with this kind of product and most often enhance the value. However, if your merchandise has a significant defect right out of the box
(i.e. the product is broken or missing parts, etc.), we’ll be happy to exchange it for a non-damaged item. You must contact us within
FOURTEEN (14) DAYS from the date of receipt, using the procedure listed below. Please note: OSO Design will only accept defective returns
for items that are received in their original packaging. Blister cards, accessories, plastic packaging, and anything else that came with the
item must be included as well. If your return does not meet these conditions, you’ll be charged a 15% re-stocking fee or have your defective
merchandise returned to you. Items damaged due to customer abuse or negligence will not be accepted.
In regards to return for apparel, simply return the item in its original, unused condition (including all original packaging and tags) within
FOURTEEN (14) DAYS of receipt for a full refund. Due to the limited availability of our apparel, exchanges will be handled on a case by case
basis, please contact us toll free at 1-877-303-0518 prior to sending your return.
Q: How do I make a return?
A: Contact us toll free at 1-877-303-0518 within FOURTEEN (14) days from the date of receipt. Let us know what the problem is, and we’ll give
you a RETURN AUTHORIZATION NUMBER (RAN). Follow the return instructions provided by our Web Sales staff, use suitable packing
materials (please send it back in a shipping box for safety!), and make sure to write your RAN on the outside of your shipping box. Our
returns department will refuse orders that are returned without an RAN. Once the return is received you will be contacted via email. It’s
that simple.
|
|
